Delivery Information

Effective Date: 01/25/2025

1. Service Delivery Policy We strive to provide our social media marketing services efficiently and effectively. Below are the details regarding our service delivery policies:

  • Processing Time: Once a service package is purchased, our team will initiate the onboarding process within [3] business days.
  • Service Implementation: The timeline for full implementation varies depending on the selected service package and client requirements.
  • Estimated Delivery Timeline:
    Starter Package (Growth Boost): 7-10 business days — Includes profile optimization, 15 curated posts per month, hashtag strategy, and engagement basics.
  • Pro Package (Engagement Accelerator): 14-21 business days — Includes everything in the Starter Package, plus advanced engagement strategies, 25 curated posts per month, community interaction, and growth analytics.
  • Elite Package (Brand Authority Builder): 21-30 business days — Includes everything in the Pro Package, plus influencer collaborations, paid ad strategies, 40 curated posts per month, and custom campaign development.

  • Communication: Regular updates on service progress will be provided via email or your designated communication platform.

2. Service Areas

  • We provide social media marketing services to clients globally.
  • Some services may be limited based on platform-specific restrictions or regional policies.

3. Client Collaboration & Requirements

  • To ensure timely service delivery, clients must provide necessary materials, access credentials, and brand guidelines as requested.
  • Delays in providing required information may result in service timeline extensions.

4. Service Tracking & Reporting

  • Clients will receive performance reports and updates based on the agreed schedule.
  • If any issues arise during service implementation, our support team will address them promptly.

5. Failed Delivery & Client Responsibilities

  • If a client fails to provide required assets or communication, service delays may occur.
  • We are not responsible for delays resulting from incomplete or incorrect client information.

6. Service Adjustments & Refunds

  • If a client is unsatisfied with the delivered service, we will work to make necessary adjustments as per the terms outlined in our agreement.
  • Refunds are subject to our Refund Policy and will be considered on a case-by-case basis.

7. Contact Us For any service-related inquiries, you can reach us at:

Katara Agency LLC
Kataraagency@gmail.com
139 Cedar Creek Way, Ormond Beach, FL 32174

We appreciate your business and strive to provide a seamless service experience!